Streamlining Multi-Channel Fulfillment with Amazon –
In this video, we explore the powerful multi-channel fulfillment functionality of Suite Engine’s CSM for Amazon –
CSM allows businesses to use their FBA inventory to fulfill orders placed through non-Amazon channels. The demonstration showcases how to integrate Shopify with Microsoft Dynamics 365 Business Central, create a multi-channel fulfillment preview, and send orders to Amazon for processing. The process ensures seamless order management and updates across platforms, providing a complete fulfillment cycle.
Streamlining Multi-Channel Fulfillment with Amazon
Amazon’s multi-channel fulfillment functionality is a game-changer for businesses looking to optimize their order fulfillment processes. This feature lets you instruct Amazon to use your FBA inventory stock to fulfill orders placed through non-Amazon channels, such as other e-commerce platforms. This video delves into how this functionality works and its benefits.
Sales Order Retrieval
We start by examining a sales order in Dynamics 365 Business Central, integrated with Shopify using CSM. The sales order for a coffee mug is retrieved from Shopify into Business Central. The next step involves creating a multi-channel fulfillment preview, which makes an API call to Amazon. This retrieves available fulfillment options ordered by shipping speed—standard, expedited, and priority. Amazon provides relevant information for each option, including arrival dates, fees, and whether the option is fulfillable based on the shipping address.
Creating an FBA Order
After reviewing the information, we select the expedited shipping option and create an Amazon multi-channel fulfillment order. This order taps into the CSM for Amazon FBA channel, pulling most of the information from the original sales order, including item quantity and shipping details. Additional comments, such as “Thank you for your order,” can be added at this stage.
Shipping Details
Once the order is released, it is sent to Amazon, and we retrieve updated information, such as estimated ship and arrival dates. By refreshing the connected Amazon Seller Central account, we can see the multi-channel order, complete with shipping details and comments. When Amazon ships the order, CSM for Amazon retrieves the shipping information, updating the multi-channel fulfillment order in Business Central with details like the fulfillment center, shipment date, and tracking number. The relevant shipment is posted in Business Central. CSM for Shopify sends the tracking information back to the original order in Shopify, ensuring the customer has access to all necessary details.
This streamlined process provides a complete multi-channel fulfillment cycle, enhancing efficiency and customer satisfaction.
What is CSM for Amazon?
CSM for Amazon, or Channel Sales Manager for Amazon, is an integration tool designed to streamline eCommerce operations by automating and synchronizing Amazon orders and financial information within Microsoft Dynamics 365 Business Central. This tool helps businesses manage multiple Amazon channels, including Fulfilled by Merchant (FBM) and Fulfilled by Amazon (FBA) and provides visibility into the fees associated with shipping and inventory management.
Key features of CSM for Amazon include:
- Automated Order Retrieval: Ensures you never miss an order by automatically retrieving Amazon orders.
- Real-Time Shipment Information: Sends shipment information for FBM orders in real-time and detects changes to orders in fulfillment processing.
- Financial Reporting: Provides detailed financial information, including order-level cost of goods sold (COGS) and profitability, helping reconcile Amazon payments.
- Workflow Automation: Enhances sales order visibility and processing speed, reducing fulfillment errors and improving customer satisfaction.
CSM for Amazon supports both Amazon’s modern SP-API set and its legacy MWS suite, making it a versatile solution for businesses of all sizes. By integrating with Business Central, CSM for Amazon eliminates the need for external middleware, simplifying the integration process and ensuring seamless operation.
CSM sets you up for success by allowing you to connect to any channel today and tomorrow. We invite you to partner with us. Schedule a personalized demo today.
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- Multi-Channel Fulfillment Support
- New CSM for Amazon Release Brings Full SP-API Support
- Strategic Planning for a Stronger eCommerce Industry
