HomeBuyer Central Overview | HomeBuilder Video
In this ‘Intro Series’ overview video, discover the convenience and beauty designed throughout the home buyer’s portal in HomeBuilder, called “HomeBuyer Central.”
In this overview video, you’ll experience the portal through the eyes of the home buyer as you journey through the build from start to finish.
Video Length: 5 minutes, 15 seconds
What You’ll Learn
Keeping home buyers informed during construction usually means constant phone calls, text messages, and emails scattered across multiple channels. This walkthrough shows how HomeBuyer Central (built within HomeBuilder) gives your buyers a single portal to check progress, submit service requests, track selections, and communicate with your team—all from their phone, tablet, or computer.
Key Takeaways
You’ll see the complete HomeBuyer Central interface and discover how each section works together to reduce your administrative burden while improving buyer satisfaction.
The video covers:
- How buyers view build progress with photo updates and diary entries
- Creating service calls with photos directly from mobile devices
- Managing selections, pricing, amendments, and deposits in one place
- Two-way chat functionality that keeps communication organized
- Customization options that let you show or hide any feature
- Schedule sharing, installment tracking, and warranty claim management
- Automated weather data for transparency on project delays
One of the most valuable aspects: you control exactly what buyers can see. Want to share the schedule but not pricing? Show diary updates but disable service requests? You can customize the portal to match how you work with each buyer.
Who Should Watch This
You’ll find this helpful if:
- You’re tired of answering the same “what’s happening with my house?” questions.
- You want to give buyers more visibility without more work for your team.
- You need a better system for tracking warranty issues after closing.
- Site supervisors will appreciate how easy it is to update multiple lots at once with progress photos.
- Customer service teams will value having all buyer communication in one searchable location.
Next Step
Ready to see how this works with your HomeBuilder setup? Schedule a personalized demo to explore which portal features make sense for your business and how to configure them for your buyers.
HomeBuyer Central by Suite Engine gives production builders a customer portal built within Business Central and HomeBuilder, reducing administrative overhead while keeping buyers informed throughout construction and warranty periods.
Talk to Suite Engine today and learn more!
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