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Suite Engine 2025 Product Updates: What You Might Have Missed

Here’s what changed across CSM, CPM, RPM, and HomeBuilder in 2025

Who has time to read release notes? Not many of us, but what if you missed something that could help your company? For those of you who let those notifications go unread, we wanted to give you a quick snapshot of product enhancements and additions for 2025.

We launched new products, added automation you’ll actually use, and built integrations that connect your systems more reliably. Here’s what we delivered this year:

Channel Sales Manager (CSM)

CSM Core Platform

CSM Core got faster and more stable this year, with improvements to API performance and data flows that make your multi-channel eCommerce operations and inventory management more reliable. Many of the new channel capabilities added this year were built directly on this strengthened foundation.

Key Enhancements:

  • Listing Template Management — September introduced new listing template management capabilities, making it easier to assign BC item data like attributes to metafields in Shopify.
  • Shipping Discount Support — Comprehensive support for shipping discounts arrived in April, allowing businesses to better manage promotional pricing strategies and pass savings directly to customers.
  • Consolidated Sales Tax Behavior — A new Consolidated option on the Sales Tax Behavior field enables CSM to generate sales orders with a single sales line representing all sources of sales tax. This cuts down the number of lines you need to reconcile and makes the month-end close faster.
  • Enhanced Integration Events — We added numerous integration events for inventory calculation scenarios and sales order posting, giving developers more flexibility to customize CSM for their specific business needs.
  • Item Variation Improvements — Option description fields were added to the Item Variation Worksheet page to ensure external captions on CSM listings are properly populated with data, eliminating common listing inconsistencies.
  • Pricing Group Integration — Resolved issues with sending listing pricing group information to external channels for resource-mapped listings, ensuring your pricing strategies work consistently across all platforms.

CSM for Walmart – The Big Launch of 2025

Walmart became our newest marketplace integration this year. In April, we launched CSM for Walmart Order Management, giving you seamless Business Central integration with your Walmart seller account.

  • Automatic Order Syncing — Walmart orders flow directly into Business Central for unified processing—no tab-hopping, no extra systems, no manual steps.
  • Instant Customer Communication — Order acknowledgments are sent automatically, reducing delays and boosting customer confidence.
  • Built-in Shipping Confirmations — As shipments go out, Business Central fires tracking and shipment updates back to Walmart without any extra effort.
  • Simple, Centralized Cancellations — If an order needs to be canceled, do it directly inside Business Central. The system handles the rest.

CSM for Amazon

Amazon operations got smoother with compatibility updates and automated settlement reporting.

  • Compatibility Updates — September brought critical compatibility updates to ensure seamless operation with the latest Amazon API requirements, maintaining reliable order flow and data synchronization.
  • Smarter Financial Management — Settlement reports now sync automatically into Business Central, reducing the reconciliation work for Amazon-heavy merchants.

CSM for BigCommerce

BigCommerce received some of the year’s most substantial feature additions, especially for B2B sellers.

  • New B2B Module — We added B2B functionality to BigCommerce—one of the biggest feature additions this year. BigCommerce-specific support was added to CSM Core tables, including:
    • CSM Companies for associating Business Central customers to B2B companies
    • CSM Company Contacts for linking Business Central contacts to B2B company users
    • CSM Company Locations for connecting Business Central ship-to addresses to B2B company locations
  • Gift Certificates & Virtual Products — Added support for selling gift certificates and virtual products on BigCommerce orders, with proper retrieval into Business Central and new support for these as payment methods with proper identification in the CSM Payment Method table.
  • Customer Group Pricing — Functionality was added to send CSM price groups from Business Central to customer groups on connected BigCommerce channels, both manually and automatically, giving you flexible control over B2B pricing strategies.
  • Enhanced Variant Handling — Better handling of complex variant-level product data, even for sellers who don’t track variant-level inventory, ensuring your product data behaves the way you want it to.

CSM for Magento / Adobe Commerce

We modernized the Magento integration with our latest API Engine.

  • Modern API Engine Refactoring — We completed the refactoring of the Magento extension to use Suite Engine’s modern API Engine. This improves the performance and reliability of Adobe Commerce integrations. We made compatibility changes throughout the year to ensure smooth communication between Business Central and Magento platforms.

CSM for Shopify

Shopify remained stable and reliable as the platform evolved throughout the year.

  • Platform Stability — Multiple updates throughout the year ensured continued compatibility and performance with Shopify’s evolving API landscape, maintaining reliable order processing and inventory synchronization.
  • Default Product Status Enhancement — The Default Product Status field on the CSM Sales Channel page was modified to show only those status options that are relevant to Shopify, reducing confusion and potential configuration errors.
  • Core Improvements — Orders, inventory, and product data sync more reliably, even for high-volume storefronts. Complex SKU structures map more accurately, making your Shopify operations feel faster and more predictable.

CSM for WooCommerce

WooCommerce got smarter about retrieving orders and handling refunds.

  • Orders by Modified Date — A significant efficiency enhancement allows CSM for WooCommerce to retrieve only orders that have changed since the last API call, which reduces API load and speeds up order retrieval for high-volume stores.
  • Refund Processing Integration — Enhanced refund processing capabilities make it easier to handle returns and refunds regardless of whether they originate in WooCommerce or Business Central, giving you flexibility in how you manage customer service.

Channel Payments Manager (CPM)

CPM Core Platform

We focused on making payments more accurate and easier to reconcile. The result? Fewer manual corrections and less time chasing down mismatched transactions.

  • Sales Order Payment Requests — One of the year’s biggest additions was the ability to generate payment requests directly from open sales orders, not just posted invoices. This includes quick and custom payment request creation with payment portal URL retrieval, accelerating your cash flow.
  • CPM Invoice Status Matrix — A new matrix page allows you to define invoice status assignments for different combinations of values, automating status assignment when new CPM invoices are created and reducing manual tracking.
  • Multi-Document Payment Application — When capturing payments from the customer card, it’s now possible to indicate that the payment applies to multiple documents, streamlining payment application processes and reducing administrative overhead.
  • Dimensions Override Feature — A new feature allows users to define dimension overrides for CPM payment platforms. When CPM activity is posted, these overrides are included with the dimensions created for related ledger entries, ensuring accurate financial reporting.
  • Enhanced Address Management — New address fields and retrieval actions were added to the CSM Customer Link Card, making it easier to keep customer information synchronized between platforms.
  • Automated Payment Status Retrieval — Support for automated retrieval of payment request payment status was added to CPM Core, reducing manual monitoring requirements and keeping you informed in real-time.
  • Transaction Management Improvements — The posting conditions on the CPM Transaction Worksheet page were relaxed to allow posting as long as a posting account number is assigned, improving workflow flexibility.
  • Open Transaction Action — September brought a new action to open transactions directly, improving user navigation and workflow efficiency.
  • Service Order Support — CPM now supports Service Order payments with the same comprehensive capabilities as Sales Orders, including payment authorization, capture, real-time statistics, automated invoice application, and complete audit trails from quote to invoice.

CPM for Stripe

Stripe’s subscription billing became much easier to manage.

  • Simplified Subscription Billing Management — If you run subscription-based billing, you’ll appreciate this improvement. A guided experience now helps users handle subscription payments, account for Stripe fees and payouts automatically, and post entries into Business Central more confidently. This means cleaner month-end close and less time chasing down mismatched transactions.
  • Address Field Accommodations — Stripe-specific support was added for new address fields on the CSM Customer Link Card, ensuring complete customer data synchronization.
  • Enhanced Integration Events — New integration events were added to facilitate testing communication to external platforms and support various refund scenarios.

CPM for Usio

Usio received important technical corrections to support your testing and refund processing.

  • Sandbox Endpoint Correction — September brought an important correction to the Usio Sandbox endpoint, ensuring proper testing and development capabilities.
  • Core Refund Functionality — Changes were made to CPM Core’s refund functionality specifically to support the Usio integration, improving reliability and consistency.

RPM

RPM in 2025

We made RPM more efficient this year for equipment dealers who rent, sell, and service equipment. These tools reduce manual work and give you better visibility into your fleet operations.

Here’s what changed across contracts, purchasing, maintenance, reporting, and integrations:

Contracts & Billing

  • Service Contract Enhancements — Multiple updates throughout the year improved service contract period management and integration with work orders. You can now see exactly how much contract coverage you’ve used, helping you stay compliant, profitable, and informed.
  • Milestone Billing on Contracts — Milestone billing functionality was extended to contracts, giving businesses more flexibility in how they bill customers.

Purchasing & Costs

  • Purchasing Improvements — You can now process partial purchase receipts and invoices more easily, which speeds up the sale process for RPM Units.
  • Lifecycle Cost Tracking — Added lifecycle cost tracking to purchase credit memos, RPM credit memos, trade-ins, and unit revaluation journals, providing better total cost of ownership visibility and more informed asset management decisions.

Maintenance & Planning

  • Planned Maintenance Updates — We added filters to PM Lines and the Service Planning Worksheet for better usability. You can now bulk update PM records, which saves significant time when managing large fleets. Planned maintenance is more consistent and requires less manual work.
  • Inspection Sheet Enhancements — Inspection sheets are now part of Report Selections, and enhancements were made to the inspection sheet printout, providing more flexibility in documenting equipment condition.

Better Reporting

  • RPM reports were enhanced to include customer-specific languages in reference field captions, and the RPM Units by Customer report has been updated so you can see exactly which customers have which equipment.

Salesperson Commission Tracking

  • You can now track multiple salespeople per RPM document and split commissions accordingly.

Integrations

  • Improved API Access — More system fields are now accessible to third-party tools, so you can connect RPM with the other systems you use.
  • RPM ExpandIT Integration Enhancements — Throughout the year, multiple updates improved the RPM ExpandIT integration, including proper ship-to address synchronization for seamless field operations, filtered data transmission to control what data is being sent to ExpandIT, and enhanced work order intelligence.
  • RPM Adobe Sign Integration Enhancements — Our Adobe Sign integration has been enhanced to allow assigning e-Sign licenses per user rather than globally, enabling more flexible document signature management.

HomeBuilder

HomeBuilder Updates in 2025

In 2025, we listened to your feedback and made HomeBuilder easier to use and implement. We also improved data structure for faster performance and better pricing tools.

Mobile Inspections

  • A rewrite of the Inspections user interfaces on the PC, phone, and tablet. Over 100 small improvements to mobile inspection functionality reduce the number of clicks required to process deficiencies on mobile devices. We created many reports to assist internally and make following up with trades easy and automated to keep them accountable.

Selections

  • Selection Packages for both Color Chart and Addendums (Structural and other) were improved based on feedback from customers using the system, including revamped, easy-to-read customer and trade documentation, pre-defined packages, improved product look-up options, and better cost and price controls.

Item Configuration Worksheets/Lot and Contact Imports

  • Provided a series of tools to assist with the setup of a construction phase, simplifying implementation and data migration for new installations.

Guided Setup Experiences

  • Users now have clearer, more guided experiences when creating new lots, GL accounts, and cost-detail structures, house areas, contacts linked to lots, models, and phases, and base contract items, which has helped new builders onboard faster and given existing builders stronger control over how their data is structured and maintained.

Dimensions Enhancement

  • We added proper dimension support for lots and phases, giving you complete Dynamics 365 Business Central compliance and better financial reporting accuracy, and we created a series of new Power BI reports to help with the “budget to actual” process.

SaleFish Integration Enhancements

  • Fine-tuning of the SaleFish integration. Process your sales in SaleFish, and your lots, models, purchaser information, installments, etc., get automatically created in HomeBuilder and updated as they change in SaleFish.

Microsoft Word Templates

  • Making it easier to create your own layout for selections, inspections, and other customer/vendor-facing documents.

User-Defined Tables

  • Added user-defined tables for sales and lot installment statuses, thereby providing more flexibility in tracking status information according to your specific business processes.

Portal Enhancements

  • Personal Azure storage is now available for portal functionality, improving document sharing and collaboration capabilities between builders, homeowners, and trades.

We appreciate your partnership and trust in Suite Engine throughout 2025. Here’s to an even better 2026!

What’s Next for 2026

We’re heading into 2026 ready to keep building tools that make your work easier. Tell us what you need. We want to hear what is important to you and your business, so if you have suggestions on product features, functionality, or additions, then contact us to add to our product roadmap.

Want to Learn More?

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