I’m using a platform that isn’t one of CSM’s out-of-the-box extensions. Is CSM of any value to me?
Absolutely! By positioning the bulk of the functionality within the Core module, we make it possible to build additional extensions to other platforms that leverage the same objects and processes. To be clear, this is not an instantaneous process; development will be necessary to build this channel-specific extension. But basing these development efforts upon CSM’s existing template, your company will not have to start this process from scratch.